FAQ
General
For a 25 mm wax seal stamp, you need 3 beads, and for a 30 mm wax seal stamp, you need 4 beads.
This is not a problem, what you see on your spoon is a little soot. This is because the flame of the tea light came too close to the spoon. Use a paper towel to wipe your spoon clean and, in future, use a tea light that has been burning for several hours so that the flame is not as high.
Read our blog about making the perfect wax seals here!
Clean the spoon immediately after use, while the wax is still hot. Carefully wipe the liquid wax from your spoon with a piece of kitchen paper. Has the wax already solidified? Then reheat it so that you can wipe the spoon clean.
Read our blog about cleaning your wax seal kit here!
In principle, you only need one Wax Stamp Handle. You can screw all our stamps onto your handle. However, having multiple handles is practical if you are going to make a lot of stamps.
Place the wax seal shaper on your chosen surface. Pour the melted wax into the wax seal shaper and then place the stamp as close to the centre as possible. Wait 30 seconds and your seal is ready!
Round:
- 20mm 3 wax beads
- 25mm 4 wax beads
- 30mm 6 wax beads
Flower:
- 25mm 6 wax beads
- 30mm 7 wax beads
Heart:
- 25mm 8 wax beads
- 30mm 10 wax beads
Wave:
- 25mm 4 wax beads
- 30mm 6 wax beads
Square:
- 25mm 6 wax beads
Octagon:
- 25mm 6 wax beads
- 30mm 7 wax beads
Sakura:
- 25mm 6 wax beads
Ovall:
- 30x20mm 4 wax beads
Star:
- 25mm 8 wax beads
Once you have poured the liquid wax, carefully place the foil flakes/dried flowers in the wax. It is best to use tweezers for this. Then press the wax stamp into the wax, wait 30 seconds, and your seal is ready!
Create a beautiful wax seal and wait for it to cool down. Open the box and rub the brush over the wax powder. Take your seal and rub the brush over it. Rub gently until you achieve the desired result.
Ordering and payment
You can pay with us using:
- iDeal
- Bancontact
- Apple Pay
- Google Pay
- VISA
- Maestro
- AMEX
- MasterCard
- Sofort
- Paypal
- Klarna
Some payment methods are country-specific. In addition, only the "fast checkout" options are displayed on the first page during checkout. Once you have entered your address and proceeded to the next step, you will see all payment methods.
Shipping
All shipping costs can be seen here
All orders are carefully packaged to ensure they arrive safely and in perfect condition. You can choose which carrier you would like us to ship your order with.
Yes, all orders are shipped with a track and trace number. You will automatically receive a notification and can easily track the journey of your parcel.
After payment, we will ship your order as quickly as possible. We always aim for 2-3 working days, but during busy periods this can take up to 5 working days. Would you like to be sure of fast delivery or is it urgent? Please contact us, we are happy to help!
Yes, this is definitely possible. In checkout, choose local pickup as your delivery option. Once your order is ready for collection, you will receive an email. After that, please arrange a pickup appointment with us to avoid arriving when we’re closed.
Please note: orders can be collected on weekdays by appointment only. Always contact us in advance.
Orders can be collected at:
Nikkelweg 14
2401 MM, Alphen a/d Rijn
The Netherlands
This is definitely possible! Before going to checkout, you can add an order note in your cart. Simply mention at which event you would like to collect your order. Then select local pickup at checkout.
Not sure which events we’ll be attending? Check out our event calendar here!
Personalised wax seal stamp
Yes! We make personalised stamps and can help you with the design. You can also send us your own logo (SVG or PNG of 1200DPI), and we will turn it into a stamp.
We can produce round, square, and oval stamps ranging from 15 to 50 millimetres. We can also create custom shapes, please contact us for further information.
The most useful formats are SVG, AI or EPS files. If these are not available, we can also work with a 1200 DPI PNG file, but in this case we will have to trace your image.
If you need help creating a design, please feel free to contact us and we will see what we can do for you.
After you place your order and approve the proof, we will get to work right away. It will then take 2-3 weeks for the stamp to arrive. This includes production time.



